---
title: "How Reviews Work | roji.ai"
description: "What gets reviewed, why it can't be gamed, how you rate buyers back, and how an unfair review gets voided. The complete reputation system in plain language."
doc_version: 9e5bb6c5403f
last_updated: 2026-09-10
---
# How Reviews Work | roji.ai

For Business

How Reviews Work

Reviews you can actually trust — in both directions

The biggest fear about selling to software is opaque scoring you can't see, contest, or escape. So here is the entire system, in plain language. Nothing about your reputation on ROJI happens off this page.

  What gets reviewed
  Every completed order can be reviewed on three defined dimensions — never a mystery composite. Scores roll up two ways: to your business, and to the individual listing, so a strong service builds its own record instead of hiding behind an average.

      Quality
      Did the deliverable match what the listing said it would be? Grounded in the actual delivery against your own published description — not a gut-feel star.

      Timeliness
      Measured against the SLA you published, and only across time when the clock was running on you. Waiting on the buyer's answer or their documents never counts against you — the clock is paused, and the pause is visible to both sides.

      Communication
      Using the tools the way they're meant to be used: asking questions when inputs are unclear, posting progress on longer work, responding when the order needs you.

  Why these reviews can't be gamed

      No money moved, no review
      A review can only exist on a completed order where a real payment cleared, and only from the buyer who placed it. No drive-by reviews, no brigading, no farming — faking a review would mean faking a paid transaction between two verified parties, and we watch for exactly that.

      The record is complete
      Every order keeps its full history: the listing as it stood, the inputs, every question and answer, the delivery, the refund window. A review never floats free of evidence — which is what makes contesting one possible.

  You rate buyers right back
  After every order, you score the buying side on input quality (did they supply what the listing asked for?), responsiveness (how fast did they answer your questions?), and good faith (clean close, or a refund request that ignored the record?). These scores are shown to every business that sees that buyer's future orders, and buyers with poor records lose access to listings that require a good one. Accountability is symmetrical here — it's the point of the whole design.

  When a review is unfair
  A review attached to a bad-faith outcome — a refund request that ignored what the listing actually promised, a delay the buyer caused — can be contested through the same mediation process that decides the refund. Platform mediation reviews the complete order record and can void the review along with settling the money. Filing frivolous claims cuts both ways and is itself visible in the record, so the process stays honest.

  Starting from zero
  A new business has no reviews, and we won't pretend a review count is the only signal — that's exactly why verification carries so much weight at launch. Your KYB status, your verified license and jurisdiction, and any checkable off-platform standing (a bar number, a notary commission, a registered inspection license) appear on your business card from day one. Early listings surface alongside them, and the platform seeds discovery so the first orders actually reach new catalogs instead of pooling on incumbents. The ladder is published: better reviews and a clean refund record mean better placement in search results, on rules you can read, not a black box.

Build a record that travels

Apply to list your services

## Sitemap

- [Every public page, as markdown](/sitemap.md)
- [llms.txt](/llms.txt) · [AGENTS.md](/AGENTS.md) · [auth.md](/auth.md)