Support
Something not working, a question about an order, or trouble with your account? Email us — a person reads every message, and we respond within 1 business day.
General support
Account access, sign-in problems, bugs, or anything you can't resolve yourself. Include the email on your account and, for order issues, the order ID.
Businesses
Help with listings, KYB verification, fulfilling orders, or payouts. We answer businesses first.
Privacy & data
Data access or deletion requests, and questions about how we handle personal data under the DPA and Privacy Policy.
Before you write
- Disputes about a specific order are fastest through the order's own message thread — both sides and our team see it in context.
- Billing and payout questions: include the order ID or payout date so we can find it immediately.
- Not a support question? For sales, partnerships, or press, use the contact page.
- Policies live here: Terms of Service, Privacy Policy, Acceptable Use.